Self Defense Products from IndividualSafety, Shipping and Return Policy

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Shipping and Handling fees: The only thing you pay besides your cost of the product is $10.00 shipping and handling for our products. This is per order, not product. You can have more than one product being shipped to the same address and its still only $10.00. Purchase over $200.00 receive free shipping. Shipping is generally handled by United Parcel Service (UPS) Ground or United States Postal Service (USPS). Most orders are shipped within 24 hours and generally arrive within 3 to 5 business days.

	Return Polices
	*Returns:* Our Personal Safety Store provides a 30-day money back guarantee on all products and services purchased, except special order items. If for any reason you are not satisfied with your purchase, simply notify us by phone at (319) 248-9696 and we will immediately issue a Return Material Authorization Number. Restocking fee may be charged. Any shipping charges accrued from the Individual Safety store are non refundable unless the return is due to our error. The following terms must be met by you. Return the merchandise to us within 30 days of your original receipt of the order. You MUST e-mail Customer Support at returns@individualsafety.com. You will be e-mailed the RMA for your return. The products must be returned in new, resalable condition. Carefully repackage and double-box the merchandise and clearly mark the RMA on the outside package You must include all packaging materials. Packaging materials must not be torn or damaged. All manuals and warranty registration cards must be unmarked. We recommend items be shipped with a tracking number Any programming MUST be reset back to factory default. You must pay any return shipping expense. Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or to simply receive a refund.

Return Polices